Frequently Asked Questions

We currently manage properties in some of following areas:

• Joplin, MO
• Neosho, MO
• Carthage, MO
• Pittsburg, KS
• Baxter Springs, KS

If you’re unsure whether a specific property falls within our coverage, feel free to reach out.

We manage a variety of rental properties, including:

• Multi-family homes
• Duplexes 
• Apartments

Yes

You can submit your application online through our website.

The application fee is $35, which covers background and credit checks. This fee is non-refundable.

We evaluate applications based on income, credit history, rental history, and background checks. We’ll notify you of the result within 1-3 business days.

Most of our lease agreements are for 12 months, but some properties may offer flexible terms. Be sure to check the listing or ask us for more details.

Rent can be paid online through the tenant portal, via bank transfer, or in person (if applicable). Due dates and payment options are outlined in your lease agreement.

Rent is typically due on the 1st of each month unless otherwise stated in your lease agreement. 

A late fee may be applied after a grace period (usually 3-5 days). Please refer to your lease for specific terms. If you’re experiencing financial hardship, contact us as soon as possible.

Submit a maintenance request using the maintenance request form found in Forms. For maintenance emergency floods or fires, please text “EMERGENCY” to (417)-680-0003 in all caps, along with your full address and a brief description of the situation. In the case of fires requiring emergency services, please contact 911 immediately before reaching out to us.

Examples include:

• Lock-outs
• Major water leaks or plumbing failure
• Power outage (not caused by utility company)
• Fire, gas leak, or flood

Non-emergency requests are usually addressed within 1-3 business days. Emergency repairs are handled as quickly as possible, often same day.

You’ll need to sign your lease, pay your security deposit and first month’s rent, and complete the move-in checklist. We’ll also provide keys and property access instructions.

Submit a written notice usually (60 days in advance) using the Move-Out Form found in Forms, follow the move-out checklist, and return all keys. We’ll inspect the property and refund your deposit minus any applicable deductions.

Your deposit will be returned within 30 days after move-out, minus any deductions for damages or unpaid rent. Keep in mind that if any damages go beyond your deposit amount, you’ll be billed for the difference.

Pet policies vary by property. Please check your lease or contact us directly. Some units may require a pet deposit or monthly pet rent.

Any modifications must be approved in writing by management. Unauthorized changes may result in fees or loss of deposit.

Yes, renters insurance is required. It protects your personal belongings and provides liability coverage in case of accidents.

You can pay rent, view lease documents, update your contact info, and send messages to management.